Six out of ten learning and development managers say their training budget is one of the first to be cut when times are hard, according to a report published in Personnel Today. Now more than ever it’s vital that training is closely aligned with key business goals, that the effectiveness of training is properly evaluated and that return on investment is accurately measured.
But no one can deny that workplace training has changed. Where once the role of the training manager focused on developing classroom based programmes, scheduling events, measuring effectiveness, and reporting on attendance and performance after events, it’s now much more about harnessing the best learning technologies to provide access to information and learning content.
Training managers need to be solutions architects – capable of designing innovative ways for employees to access relevant knowledge, on-demand, no matter where they are. And they need to keep up-to-date with the latest learning developments, to guarantee success.
Here we examine some of the top trends in learning and technology that influence modern workplace training, and that we utilise to support our clients.
1. 70/20/10 Model of learning
The most effective way to facilitate workplace learning is by giving workers opportunities to develop, apply and practice new skills and behaviours on the job and in real-life situations. Many organisations have adopted the 70/20/10 learning philosophy, whereby:
- 70% of learning & development takes place on the job, through tasks, experiences and problem-solving;
- 20% of learning & development comes through feedback, learning and sharing with others (formal and informal); and
- 10% of learning takes place via formal training, study and reading.
Recognition of the 70/20/10 approach means that the entire learning environment is changing from:
- knowledge delivery to knowledge sharing and problem-solving;
- formal and structured training to free flow of knowledge;
- individuals to learning communities; and
- training courses to learning environments (offline and online).
* 70/20/10 concept developed by McCall, Eichinger and Lombardo
2. Convergence of learning, performance and talent management
Businesses are beginning to seek enterprise wide solutions where they can unite the functionality of a learning management system (LMS) (e-learning, classroom training, reporting & tracking, certification & assessment) with a performance management system (performance appraisals, performance management, career & success planning, competency management) and talent management system (on-boarding, talent acquisition, compensation management, workforce planning).
3. Learning technologies are becoming social, collaborative, and virtual
Google, LinkedIn, twitter, YouTube, wikis, blogs all contribute to modern workplace learning. Live training is often virtual and facilitated via tools such as Skype, GotoTraining and WebEx.
4. The rise of mobile learning
It’s been mentioned before, but has been slow to be adapted in many organisations. Mobile or mlearning is about delivering learning content and experiences to learners when and where they need it. Typically mlearning is accessed via a mobile device such a smart phone or tablet – it’s particularly useful for performance support – checklists, quick guides, short ‘how-to’ videos.
5. The rise of DIY rapid elearning
More and more organisations want to be able to create their own e-learning to build in-house capabilities, save money and time. Demand for Aurion’s rapid eLearning training course has tripled over the last two years. Training staff want to know how to use the best rapid authoring tools to create their own e-learning and gain an understanding of e-learning theories and strategies.
Please let us know your comments or share with others who you think may benefit from this. Follow us on twitter @aurionlearning for our latest blog articles and updates.
by Noleen Turner
*A friendly word of warning to those involved in ‘conversion’ projects – mobile is different to traditional web – and your mobile learning programme won’t work if it’s just a regurgitated experience. Mobile learning is micro-learning, designed for short bursts of activity – your learners are likely to access it while on the job, performing a task, or in between other activities. And learners need to be able to access it via a range of mobile learning technologies which are likely to include smartphones and tablets.
But I digress…and to get back to the original point how do you design an effective user interface for mobile learning? And how do you manage navigation, usability, and aesthetics ensuring that the transition between screens feels natural and that users know where they are at all times during the programme?
LearningSolutions Magazine recently published an article entitled “From e-learning to ipad – how to adjust the user interface”. In the article they consider how the user interface design contributes to
the success of a learning mobile app – one in which the user interface enhances and eases the learning process.
According to LearningSolutions, the layout you build for your mobile learning app must enable users to answer these five questions:
- Where am I?
- How did I get here?
- How can I return to where I once was?
- How far have I gone?
- Where else can I go?
In response to these questions I’ve tried to come up with my own tips for optimising the mobile learning interface:
|How to improve the experience|
|Where am I?||
|How did I get here?||
|How can I return to where I once was?||
|How far have I gone?||
|Where else can I go?||
And finally…don’t forget to test your user interface
Once you design an interface, make sure you test it with a sample group of learners, checking how long it takes to complete the learning, how easily they can navigate the learning, how many navigational errors they make etc.
Useful resources for designing mobile learning
iOS Human Interface Guidelines
http://thatcoolguy.github.com/gridless-boilerplate/ guidelines on HTML5 & CSS3 topics
10 Tips For Designing mLearning And Support Apps
From e-learning to ipad – how to adjust the user interface
Ten things to think about when designing your iPad App